Cancellation Policy
At PinkCity Handicraft, we strive to provide the best possible shopping experience for our customers. We understand that sometimes, you may need to cancel an order. Please review our cancellation policy below for information on how to cancel an order and the applicable terms.
Order Cancellation by Customer
1. How to Cancel an Order
Timing: you have the option to do so before it is processed by the seller. Once an order is processed, it moves towards the shipping stage, and cancellation may not be possible. Therefore, we recommend contacting our customer support team as soon as possible or initiating the cancellation process as soon as possible.
Method: To cancel your order, please contact our customer service team as soon as possible with your order number and reason for cancellation.
Email: : thepinkcityhandicraft@gmail.com
Phone: +91 8209674430
2. Refunds for Canceled Orders
– If your order is canceled before processing of the order, you will receive a full refund.
– The refund will be processed to the original method of payment within 7 business days.
Order Cancellation by PinkCity Handicraft
We reserve the right to cancel orders for the following reasons:
Product Unavailability: If a product is out of stock or unavailable, we will notify you as soon as possible and process a full refund to the original method of payment.
Payment Issues : If there are issues with the payment information provided, we will attempt to contact you to resolve the issue. If we are unable to contact you or resolve the issue, the order may be canceled.
Fraud Prevention : If we suspect an order is fraudulent or placed with malicious intent, we reserve the right to cancel the order and notify the relevant authorities.
Non-Cancellable Items
Certain items may not be eligible for cancellation. These include:
Custom or Personalized Orders : Once production has started on custom or personalized items, they cannot be canceled or refunded.
Sale Items : Items purchased on sale or at a discount may not be eligible for cancellation or return, as per our.
Changes to Orders : If you need to make changes to your order (such as updating shipping information or changing an item), please contact us within 24 hours of placing the order. We will do our best to accommodate your request, but changes cannot be guaranteed.
Changes to Orders
If you need to make changes to your order (such as updating shipping information or changing an item), please contact us within 24 hours of placing the order. We will do our best to accommodate your request, but changes cannot be guaranteed.
Contact Us
If you have any questions or need further assistance regarding our cancellation policy, please contact us at:
Email : thepinkcityhandicraft@gmail.com
Phone : +91 8209674430
3.How to Initiate a Return or Exchange
To initiate a return or exchange:
1. Contact our customer service team at thepinkcityhandicraft@gmail.com/+91 8209674430 with your order number and reason for the return or exchange.
2. Our team will review your request and, if eligible, provide you with return instructions.
3. Pack the item securely in its original packaging and include all paperwork, parts, and accessories.
4.Return and Refund Policy
1.Return and Refund Eligibility
Returns and refunds will be processed in the following cases:
– If the package is lost in transit.
5.Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
– Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
6.Shipping
– You will be responsible for paying for your own shipping costs for returning or exchanging your item unless the return or exchange is due to our error (e.g., you received an incorrect item).
– Shipping costs are non-refundable.
– If the return is due to our error, we will cover the return shipping costs.
7. Damaged or Defective items
We take great care in quality testing and controlling our products before dispatch. If you receive a damaged or defective item, please contact us immediately at pinkcityhandicraftjaipur@gmail.com/ +91 8209674430 with photos of the damage product. We will work with you to resolve the issue promptly by providing a refund or exchange
8. Contact Us
For any questions regarding our return, exchange and refund policy, please contact us at:
PinkCity Handicraft
Email : thepinkcityhandicraft@gmail.com
Phone: +91 8209674430
