Before you decide to return or exchange an item, please remember that each piece is handmade, so it may have small imperfections and unique patterns. These features are what make our products special and authentic. Please take a moment to understand that these variations are a part of our products’ beauty and indicate their handmade nature. We are dedicated to providing you with high-quality handmade home improvement and gifting items crafted by skilled artisans from India.
1. Exchange Eligibility
To be eligible for an exchange:
– The item must be unused, in its original packaging, and in the same condition that you received it including all paperwork, parts, and accessories.
– We have 7 days easy exchange policy.
– If you are planning to exchange the product, please contact at thepinkcityhandicraft@gmail.com within 2 days of delivery.
– PARCEL OPENING VIDEO is required. Without parcel opening video exchange is not possible.
2. Non-Exchangeable or Returnable Items
Certain items are non-exchangeable, including:
– Customized or personalized products
– Items purchased on sale or with a discount code
3. How to Initiate a exchange or refund
To initiate a return or exchange:
1. Contact our customer service team at thepinkcityhandicraft@gmail.com/+91 8209674430 with your order number and reason for the return or exchange.
2. Our team will review your request and, if eligible, provide you with return instructions.
3. Pack the item securely in its original packaging and include all paperwork, parts, and accessories.
Return and Refund Policy
1.Return and Refund Eligibility
Returns and refunds will be processed in the following cases:
– If the package is lost in transit.
5.Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
– Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
4.Shipping
– You will be responsible for paying for your own shipping costs for returning or exchanging your item unless the return or exchange is due to our error (e.g., you received an incorrect item).
– Shipping costs are non-refundable.
– If the return is due to our error, we will cover the return shipping costs.
6.Damaged or Defective Items
We take great care in quality testing and controlling our products before dispatch. If you receive a damaged or defective item, please contact us immediately at thepinkcityhandicraft@gmail.com/ +91 8209674430 with photos and parcel opening video of the damage product. We will work with you to resolve the issue promptly by providing a refund or exchange
7. Contact Us
For any questions regarding our return, exchange and refund policy, please contact us at:
PinkCity Handicraft
Email : thepinkcityhandicraft@gmail.com
Phone: +91 8209674430
