Frequently asked questions

1. Ordering and Payment

How do I place an order?

To place an order, simply browse our online store, select the items you wish to purchase, add them to your cart, and follow the checkout process to complete your order. 

What payment methods do you accept?

We accept Visa, MasterCard, American Express, diners, rupay, and other payment methods such as UPI (Apple Pay, phonepe, paytm and Google Pay.

Can I cancel my order?
Yes, you can cancel your order before processing of it. Please contact our customer service team with your order number and reason for cancellation. For more details, please refer to our Cancellation Policy
Can I change my order after it has been placed?

If you need to make changes to your order, please contact us within 24 hours of placing the order. We will do our best to accommodate your request, but changes cannot be guaranteed once processing has begun.

Do I need an account to place an order?

Yes. Creating an account allows you to track your orders, save shipping information, and enjoy a faster checkout process in the future.

2. Shipping

How long will it take to receive my order?

Standard shipping typically takes 2-3 to 4-5 business days. Expedited shipping options are available at checkout.

Do you ship internationally?

Yes, we do ship. International shipping rates and delivery times vary based on the destination.

What are the shipping costs?

Shipping costs vary based on the destination, weight, and size of the package. The exact shipping cost will be calculated and displayed at checkout.

Do you offer free shipping?

We offer free standard shipping on orders over 999 within india.

What should I do if my package is damaged during shipping?

If your package arrives damaged, please contact our customer service team immediately with your order number and photos of the damaged item(s). We will assist you with a replacement.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

3. Returns and Refunds

Can I return or exchange a sale item?
Sale items are typically not eligible for return or exchange unless they arrive damaged or a wrong item was shipped. Please review our Return and Refund Policy for more details.
How long does it take to process a return?

Once we receive your returned item, we will inspect it and process your exchange or refund within 7 to 15 Days business days. You will receive an email notification once your return has been processed

What is your return policy?

Returns and exchanges are accepted if a wrong item has been shipped to you. For more details, please refer to our [Return and Refund Policy]

How do I initiate a return or exchange?

Contact our customer service team at thepinkcityhandicraft@gmail.com/ +91 8209674430 with your order number and reason for the return or exchange. We will guide you through the process.

4. Product Information

What materials are used in your products?

Our products are made from a variety of natural materials including wood, metal, fabric, and clay etc. Each product description provides detailed information about the materials used.

Can I see a product before purchasing?

As an online store, we currently do not have physical retail locations. However, we provide detailed descriptions and high-quality images of each product on our website to help you make informed decisions.

Are your products handmade?

Yes, all of our products are handmade by skilled artisans from Rajasthan and across India, using natural materials. Each piece is unique and may have minor imperfections and distinct grain patterns.

How can I care for my PinkCity Handicraft items?

Detailed care instructions are provided with each product. Generally, avoid exposure to direct sunlight and moisture to maintain the quality and longevity of your items.

5. Account and Privacy

How do I reset my password?

If you have forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions on how to reset your password.

Will my personal information be shared with third parties?
We respect your privacy and do not share your personal information with third parties without your consent, except as required by law. Please review our Privacy Policy Privacy Policy for more details.
How do I create an account?

You can create an account by clicking on the “Sign Up” button on our website and filling out the required information.

How do you protect my privacy?

We take your privacy seriously. Please review our Privacy Policy for detailed information on how we handle your personal data.

6. Promotions and Discounts

How can I find out about your latest promotions?

Sign up for our newsletter and follow us on social media to stay updated on our latest promotions, discounts, and new product arrivals.

Do you offer bulk discounts for large orders?
Yes, we offer bulk discounts for large orders. Please contact our customer service team with your requirements at thepinkcityhandicraft@gmail.com/ +91 8209674430, and we will provide you with a customized quote.
Do you offer any promotions or discounts?

Yes, we offer promotions and discounts periodically. Sign up and follow us on social media to stay updated on the latest offers.

Can I use multiple discount codes on one order?

Only one discount code can be used per order unless otherwise specified.

7. Product Customization

Can I customize the size or color of a product?
Many of our products can be customized to meet your specific needs. Please contact us with your customization request, and we will work with our artisans to create a product that meets your specifications. Please contact at thepinkcityhandicraft@gmail.com or +91 8209674430
What is the lead time for custom orders?

The lead time for custom orders varies depending on the complexity of the request. Typically, it takes 1 to 3 weeks for custom orders to be completed and shipped.

8. Artisans and Craftsmanship

Who are the artisans behind your products?

Our products are crafted by skilled artisans from Rajasthan and other parts of India. Each artisan brings their unique skills and traditions to create beautiful, high-quality handmade items.

9. Customer Support

How can I contact customer support?
You can reach our customer support team by email at thepinkcityhandicraft@gmail.com or by phone at +91 8209674430. Our business hours are Monday to Saturday, 9:00 AM - 7:00 PM
What should I do if I have a problem with my order?

If you encounter any issues with your order, please contact our customer support team immediately. We are here to help and will work to resolve any problems as quickly as possible.

How can I contact PinkCity Handicraft?
You can reach our customer service team by email at thepinkcityhandicraft@gmail.com or by phone at +91 8209674430. Our business hours are Monday to saturday, 9:00 AM - 7:00 PM.

10. Additional Information

Do you offer gift cards?

Yes, we offer gift cards in various denominations. They make a perfect gift for any occasion.

Can I request a custom order?

Yes, we accept custom orders for certain products. Please contact us with your requirements, and we will do our best to accommodate your request.