Frequently asked questions
1. Ordering and Payment
To place an order, simply browse our online store, select the items you wish to purchase, add them to your cart, and follow the checkout process to complete your order.
We accept Visa, MasterCard, American Express, diners, rupay, and other payment methods such as UPI (Apple Pay, phonepe, paytm and Google Pay.
If you need to make changes to your order, please contact us within 24 hours of placing the order. We will do our best to accommodate your request, but changes cannot be guaranteed once processing has begun.
Yes. Creating an account allows you to track your orders, save shipping information, and enjoy a faster checkout process in the future.
2. Shipping
Standard shipping typically takes 2-3 to 4-5 business days. Expedited shipping options are available at checkout.
Yes, we do ship. International shipping rates and delivery times vary based on the destination.
Shipping costs vary based on the destination, weight, and size of the package. The exact shipping cost will be calculated and displayed at checkout.
We offer free standard shipping on orders over 999 within india.
If your package arrives damaged, please contact our customer service team immediately with your order number and photos of the damaged item(s). We will assist you with a replacement.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
3. Returns and Refunds
Once we receive your returned item, we will inspect it and process your exchange or refund within 7 to 15 Days business days. You will receive an email notification once your return has been processed
Returns and exchanges are accepted if a wrong item has been shipped to you. For more details, please refer to our [Return and Refund Policy]
Contact our customer service team at thepinkcityhandicraft@gmail.com/ +91 8209674430 with your order number and reason for the return or exchange. We will guide you through the process.
4. Product Information
Our products are made from a variety of natural materials including wood, metal, fabric, and clay etc. Each product description provides detailed information about the materials used.
As an online store, we currently do not have physical retail locations. However, we provide detailed descriptions and high-quality images of each product on our website to help you make informed decisions.
Yes, all of our products are handmade by skilled artisans from Rajasthan and across India, using natural materials. Each piece is unique and may have minor imperfections and distinct grain patterns.
Detailed care instructions are provided with each product. Generally, avoid exposure to direct sunlight and moisture to maintain the quality and longevity of your items.
5. Account and Privacy
If you have forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions on how to reset your password.
You can create an account by clicking on the “Sign Up” button on our website and filling out the required information.
We take your privacy seriously. Please review our Privacy Policy for detailed information on how we handle your personal data.
6. Promotions and Discounts
Sign up for our newsletter and follow us on social media to stay updated on our latest promotions, discounts, and new product arrivals.
Yes, we offer promotions and discounts periodically. Sign up and follow us on social media to stay updated on the latest offers.
Only one discount code can be used per order unless otherwise specified.
7. Product Customization
The lead time for custom orders varies depending on the complexity of the request. Typically, it takes 1 to 3 weeks for custom orders to be completed and shipped.
8. Artisans and Craftsmanship
Our products are crafted by skilled artisans from Rajasthan and other parts of India. Each artisan brings their unique skills and traditions to create beautiful, high-quality handmade items.
9. Customer Support
If you encounter any issues with your order, please contact our customer support team immediately. We are here to help and will work to resolve any problems as quickly as possible.
10. Additional Information
Yes, we offer gift cards in various denominations. They make a perfect gift for any occasion.
Yes, we accept custom orders for certain products. Please contact us with your requirements, and we will do our best to accommodate your request.